Thirty-Day Return Standard
We stand firmly behind the style, premium materials, and craftsmanship of our clothing collections. If you are not entirely satisfied with your purchase, we provide a definitive thirty-day return window.
This eligibility period opens on the exact calendar day that the carrier’s tracking system registers the shipment as successfully delivered to your specified destination. Any return requests or communications initiated after thirty calendar days have elapsed will be categorically rejected.
Product Integrity and Return Acceptance Standards
To qualify for a refund, the apparel item must be returned in its original condition. It must be entirely unworn, unwashed, free of cosmetic stains (including makeup and deodorant), fabric tears, pet hair, alterations, or ambient odors (such as smoke or perfume).
Crucially, the item must retain all original factory tags, labels, and hygiene seals fully attached and must be repacked securely inside its original packaging. Items returned without their original tags, missing internal components, or showing signs of wear will be subject to significant depreciation fees or denied return processing entirely.
Customer Liability for Return Shipping Costs
For all returns initiated due to buyer’s remorse, aesthetic changes, or sizing miscalculations (e.g., ordering the incorrect size without checking the measurement guides), the customer is solely responsible for coordinating and paying for all return shipping costs.
We strongly advise utilizing an insured, trackable shipping service, as cardplus.online assumes no financial or structural liability for items that are lost, broken, or damaged during return transit from your residence to our processing facility.
Step-by-Step Return Process
To formally initiate a return, you must follow these steps:
- Email our support team at support@cardplus.online, explicitly stating your order number, the specific item name, and your reason for requesting a return.
- Submit clear, high-resolution photographs demonstrating that the item remains unworn, with tags attached, and is securely packed.
- Once approved by our compliance department, we will issue a formal Return Merchandise Authorization (RMA) number along with the designated return warehouse address.
- Affix the RMA number clearly to the exterior of the package and ship the item via a trackable carrier. Do not ship packages back without an active RMA, as they will be rejected at our receiving docks.
Inspection and Refund Processing Timelines
Once your return shipment arrives at our facility, it will undergo a comprehensive inspection by our quality assurance team to verify compliance with our return standards. This evaluation process takes between five to seven business days from the date of arrival.
Upon approval, a refund will be issued to your original payment method. Please note that banks and credit card companies generally require an additional seven to ten business days to settle funds and post the credit to your statements. Original shipping fees paid at checkout are completely non-refundable.
Damaged, Defective, or Erroneous Deliveries
If your clothing item arrives with factory defects, fabric damage, or represents an incorrect product delivery, you must document the issue immediately. Take clear photographs of the defect and contact us at support@cardplus.online within forty-eight hours of delivery.
In verified cases of manufacturing defects or erroneous deliveries, cardplus.online will cover all expenses to dispatch a replacement item or component, or coordinate a full refund including return shipping costs at no additional expense to the buyer.